We want our customers to be happy with their purchase. We accept returns and exchanges on orders as long as the item is in its ORIGINAL and SELL-ABLE Condition, and not listed in our “Non Refundable Items” list below.
1) Send us an email at udycustomerservice@gmail.com with the subject title saying “RETURN”
2) In the email, provide us with your name, order number and phone number.
3) In the email, provide us with your reason for return.
4) Now hit send. You will hear a reply back from us within 24 hours with further instructions and the address you should ship the product to. Please note, shipping costs and taxes will not be refunded.
1) Send us an email at udycustomerservice@gmail.com with the subject title saying “EXCHANGE”
2) In the email, provide us with your name, order number and phone number.
3) In the email, provide us with your reason for exchange.
4) In the email, Tell us the item you’d like to exchange and what item you’d like to exchange it for.
5) Now hit send. You will hear a reply back from us within 24 hours with further instructions and the address you should ship the product to.
Non Refundable Items:
– Limited Edition Merch
– Merch Purchased at Pop Up Shops
– Clearance Items